Company Name: Greenwich Private Doctors Limited
Activities: Healthcare Services
Place of Registration: England
Companies House:15144196
Registered office address: Abacus House 68a, North Street, Romford, United Kingdom, RM1 1DA
At Greenwich Private Doctors Limited, we are committed to protecting the privacy and confidentiality of your personal information.
This Privacy Notice outlines how we collect, use, disclose, and safeguard your information when you visit our private GP clinic.
Information we Collect
We collect personal information that is necessary for providing healthcare services to you. This may include, but is not limited to:
- Contact information (name, address, phone number, email)
- Date of birth
- Medical History and Health Information
- Insurance Details
- Biling and Payment Information
Special Category Personal Information
- Race
- Ethnic Origin
- Religion
- Genetics
- Health
- Sex Life
- Sexual Orientation
How We Collect Information
We Collect information through various means including:
- Directly from you during consultations, appointments or through forms
- From other healthcare providers with your consent
- Through diagnostic tests and examinations
- From third party sources such as insurance providers (with your consent)
- Your parent or guardian, if you are under 18 years of age
- A family member, or someone else acting on your behalf
- Your interpreter, acting on your behalf
- In emergency situations by social services, police or ambulance staff
Use of Your Information
We use your personal information for the following purposes:
- Providing healthcare services and treatment
- Managing and co-ordinating your care
- Biling and Processing payments
- Communicating with you about appointments and follow-ups
- Meeting legal and regulatory requirements
Disclosure of your Information
We may disclose your information to:
- Healthcare professionals involved in your care
- Insurance providers for billing and claims purposes (with your consent)
- Police or regulatory authorities as required by law
- A parent of legal guardian if you are a minor
- Third-party service providers who assist us in clinic operations (e.g. I.T. support, billing services)
How long do we keep your information for?
- There are industry guidelines for retention of records which we follow as per our regulatory requirements. In accordance with these guidelines we are required to store regular General Practice healthcare records for your lifetime and for 10 years after death but this can increase in specific situations. If you have any queries about how long we are processing your data for, please contact us
How do we keep your personal information confidential and secure?
We take appropriate measures to ensure the security and confidentiality of your information, including:
- Secure storage of electronic and paper records
- By use of unique identifier codes
- Use of GDPR compliantcloud based services and encrypted remote consultation mediums
- Use of anti-virus software
- Access controls to limit who can access your information
- Regular staff training on privacy and security in practices
- Keeping up to date with guidance from ICO and other relevant organisations
- We use a third-party provider which contains a secure messaging platform to communicate with you, as well as securely storing your medical notes and records that we take when you are a patient of ours
- Our third-party providers of systems used to process your personal data are compliant with Data Protection requirements including ISO27001
Your Rights
You have the right to:
- Access and request a copy of your medical records – once we have identified youwe will respond to any requests for personal information within 30 days. We will not charge you to request information from us, however we will charge you a reasonable fee if the request for information is repetitive or excessive. If we ever refuse a request due to it being deemed unfounded, repetitive, or excessive, we will inform you of your right to make a complaint to the ICO.
- Correct inaccuracies in your information – this is factual information only and not clinical opinions
- Withdraw consent for certain uses and disclosures – remember that we are required by law to hold medical records for certain durations
- Lodge a complaint with the relevant data protection authority