Payment policy
We may require pre-payment/deposit or full payment to secure your appointment with clinician.
For most services, pre-payment for new patients is up to a maximum of 100% of the standard appointment charge, excluding any medication, tests, or procedures.
The remainder of your consultation fee plus any additional tests, medications or service(s) is required to be paid in full at the end of your consultation.
Late Policy
We understand that sometimes delays happen. We ask you to contact us by telephone if you are running late so that we can make arrangements to ensure you are seen by our clinician.
Unfortunately, if you are more than 20 minutes late for your appointment without our prior agreement, and we do not have the ability to see you without delaying our next patient, we will treat this as a missed appointment. If we consider you have missed an appointment, we will be unable to refund any of your pre-payment/deposit.
Rescheduling
For GP services, you may reschedule your appointment free of charge up to 24 hours before the time of your appointment. You can do this via the link in your email booking confirmation or by calling the practice.
If less than 24 hours before your scheduled appointment, you may reschedule but you will lose 50% any pre-payment or deposit paid for your initial appointment.
Cancellation policy
If you are unable to attend your appointment you agree to let us know at the earliest opportunity. Appointments can be cancelled via the link in your email booking confirmation or phoning the practice.
- If you cancel your appointment more than 24 hours before the scheduled appointment time you will be eligible for 100% refund on any prepayment.
- If you cancel your appointment less than 24 hours before your appointment time, the full cost of the appointment will be charged.
Failure to attend
If you fail to attend your appointment or are more than 20 minutes late to your booked GP services appointment you will be deemed to have missed your appointment. You will not be eligible for a refund of any pre-payment or deposit.
Refunds
Refunds for eligible pre-payments or deposits will only be made to the card originally used to make the original booking. We will process your refund within 7 days of the request. Once we have processed your refund, please allow up to 10 working days for the refund to appear on your statement as the time taken by your bank to credit the refund on your statement is outside of our control.
We cannot refund any medications, vaccinations, tests, or treatments once they have been administered or dispensed